Frequently Answer & Question

Absolutely — we offer custom herbal tea blending for gifts, events, or personal use. Contact us to get started.

We offer a range of secure payment options to make checkout easy and convenient. You can pay using:

• Credit & Debit Cards (Visa, Mastercard, American Express)

• PayPal

• Apple Pay / Google Pay (where supported)

• Secure online banking options depending on your region

All payments are processed through trusted, encrypted gateways to keep your information safe.

If your order arrives damaged or incorrect, we’ll replace or refund it. For hygiene reasons, opened tea packages cannot be returned.

To use your promotional code simply enter the details of the code at checkout.

Yes — all our herbal blends are naturally 100% caffeine free, making them suitable for any time of day, including evenings.

We use high‑quality, ethically sourced ingredients. Many blends are organic, and all are free from artificial flavours, colours, and preservatives.

Steep 1–2 teaspoons of loose tea (or one tea bag) in hot water for 5–10 minutes depending on the blend. Stronger herbs like ginger or turmeric may benefit from a longer steep.

Many herbs have traditional uses — such as chamomile for relaxation, peppermint for digestion, or ginger for warmth — but results vary from person to person. Our teas are crafted for enjoyment and general wellbeing.

Some herbs are not recommended during pregnancy or breastfeeding. Always check with a healthcare professional before consuming herbal blends if you are pregnant, nursing, or taking medication.

Keep your tea in a cool, dry place away from sunlight. Airtight containers help preserve freshness and flavour.

Yes — most blends are available in both loose‑leaf and biodegradable tea bags.

For best flavour, we recommend using them within 12–18 months. Proper storage helps maintain freshness.

Yes — we offer worldwide shipping. Delivery times vary depending on your location.

Shipping times depend on your location:

• UK orders: Typically arrive within 2–4 business days

• Europe: Usually 5–10 business days

• International: Around 7–15 business days, depending on customs and local postal services

Once your order is dispatched, you’ll receive a confirmation email with tracking details.

As soon as your order ships, we’ll send you an email containing your tracking number and a direct link to follow your parcel’s journey. You can also track your order anytime by:

• Logging into your account on our website

• Visiting the courier’s tracking page and entering your tracking number

If you haven’t received tracking details, check your spam folder or contact us

When you subscribe, your chosen herbal tea products are automatically delivered at your selected interval (e.g., every 2, 4, or 6 weeks). Payments are processed securely on the same schedule.

Yes — you’re in full control. You can pause, skip a delivery, change your products, or cancel anytime through your account dashboard. No fees, no commitments.

Absolutely. We send a reminder email before every upcoming charge so you can make changes if needed.

Most subscriptions include an automatic discount plus occasional exclusive offers for members.

Yes — we provide competitive wholesale rates for cafés, wellness shops, spas, and retailers interested in stocking our herbal teas.

Minimums vary depending on the product, but we keep them flexible to support small and growing businesses.

Simply contact us through our wholesale enquiry form or email our team. We’ll review your details and set up your account.

Yes — we can create bespoke herbal blends for brands, events, or private‑label products.