Privacy Policy

  • Home
  • /
  • Privacy Policy

AFIYA Herbals – Privacy Policy

Last updated: 19 July 2026

AFIYA Herbals (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

 

1. Who We Are

AFIYA Herbals Website: https://www.afiyaherbals.com Email: info@afiyaherbals.com Location: United Kingdom

We operate an online store offering herbal teas, wellness products, and related services.

2. What Personal Data We Collect

2.1 Information You Provide

We collect personal information when you interact with our website, including:

  • Account details: name, email address, password

  • Order details: billing address, shipping address, phone number

  • Payment information: processed securely via third party payment providers

  • Contact form submissions: name, email, message content

  • Reviews and comments: any information you submit publicly on product pages

2.2 Automatically Collected Information

When you visit our site, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Products viewed

  • Cookies (see section below)

This information helps us improve site performance, security, and user experience.

 

3. Cookies

We use cookies to:

  • Maintain your shopping basket

  • Remember your preferences

  • Improve site functionality

  • Provide analytics and performance insights

You can manage or disable cookies through your browser settings.

4. Analytics

We may use analytics tools (such as Google Analytics or hosting provided analytics) to understand how visitors use our site. These tools may collect anonymised data such as page views, session duration, and device type.

You can opt out of Google Analytics tracking using browser add ons provided by Google.

5. How We Use Your Data

We use your personal information to:

  • Process and fulfil orders

  • Communicate order updates

  • Respond to enquiries

  • Improve our products and services

  • Prevent fraud

  • Comply with legal obligations

  • Send marketing communications (only if you opt in)

6. Who We Share Your Data With

We share data only with trusted third party providers necessary for operating our business, including:

  • Payment processors (e.g., PayPal, Stripe)

  • Shipping carriers

  • Website hosting providers

  • Email service providers

  • Analytics platforms

  • WooCommerce and related plugins that support store functionality

Each provider processes data according to its own privacy policy.

7. How Long We Retain Your Data

We retain personal data only as long as necessary:

  • Order records: up to 7 years (for tax and accounting compliance)

  • Contact form submissions: up to 12 months

  • Analytics data: up to 24 months

  • User accounts: until you request deletion

  • Reviews/comments: indefinitely unless removed by you or us

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

  • Request transfer of your data

  • Object to certain types of processing

To exercise these rights, contact us at: info@afiyaherbals.com

9. International Data Transfers

If your data is transferred outside the UK or EU, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses

  • GDPR compliant service providers

  • Secure encrypted transmission

10. How We Protect Your Data

We use a combination of technical and organisational measures:

  • SSL encryption

  • Secure payment gateways

  • Access controls for staff

  • Regular security updates

  • Malware and firewall protection

  • Data minimisation practices

11. Data Breach Procedures

In the event of a data breach, we will:

  • Investigate immediately

  • Notify affected users where required

  • Report to relevant authorities under UK GDPR

  • Take corrective action to prevent future breaches

12. Third Party Data Sources

If we receive data from third parties (e.g., payment processors or marketing platforms), we treat it with the same level of protection and transparency as data collected directly.

13. Automated Decision Making

We do not use automated decision making that significantly affects users. Basic automated processes may include fraud detection or personalised product recommendations.

14. Regulatory Compliance

AFIYA Herbals complies with UK GDPR, the Data Protection Act 2018, and other applicable privacy regulations.

15. Contact Information

For privacy concerns or data requests, contact:

Email: info@afiyaherbals.com Subject: Privacy Request